Returns Policy

Thank you for shopping with BYTHEL. We hope you love your purchase! However, if you’re not completely satisfied, we are happy to assist with returns and exchanges. Please read the following terms carefully:

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

• The item must be unused, in its original condition, and with all original tags and packaging.
• The return must be requested within 30 days of receiving your order.
• Certain items, such as [personalized products, intimate wear, or hygiene-related items], are non-returnable due to health and safety reasons.

2. How to Return an Item

To initiate a return, please follow these steps:

• Contact us at [email protected]within 30 days of receiving your order to request a return authorization.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• We will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and return instructions.

3. Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item sent.
• We recommend using a trackable shipping service or purchasing shipping insurance for your return as we cannot guarantee receipt of your returned item.
• Please note that original shipping fees are non-refundable.

4. Refunds & Processing

Once your returned item is received and inspected, we will send you an email to notify you that we have received your return. If approved, your refund will be processed to your original payment method within 7-10 business days.

5. Exchanges

If you would like to exchange an item for a different size or color, please contact us at [email protected]. You may return the item for a refund and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange a replacement or issue a full refund, including return shipping costs, once we have confirmed the damage.

7. Contact Us

If you have any further questions or concerns about our Returns Policy, please don’t hesitate to reach out to us at [email protected] or visit our website at bythel.com.

Thank you for choosing BYTHEL. We hope to serve you again soon!